All bookings and excursions made through guideofephesus.com are subject to the Legislation of Turkish Travel Agencies ( Law no: 1618 ) and The Consumer Protection Law ( Law no: 4077 ) which has recently received major amendments to harmonize with European Union Consumer Rights Legislation.
Payment
Payments can be done by credit cards ( Visa, Master and Debit Cards ) with no credit card charge. All prices include VAT. The ” Billing Firm ” on your bank statement will appear as ” GDW HEALTH TRAVEL
Notification of Room Numbers
You are kindly requested to notify us your room number after your arrival in your resort. We will not be held responsible for any pick-up problems, if room number is not notified.
Meeting Point
Unless specified otherwise the meeting point is at the main entrance or at the main security gate outside the hotel. It is important that you are waiting outside of the hotel as most of the hotel’s security staff is very strict and do not let the pick up vehicles pass the security gate. Where there is no security gate, please wait outside at the main entrance to your hotel.
Alterations to an excursion or activity
We do our best to organize our Excursions or Activities as they are described in our web-site, however GDW HEALTH TRAVEL does not accept responsibility for every detail of the same and reserves the right to cancel or alter all or any part of any Excursion or Activity without prior notice.
Cancellations made by us :
If any Excursion or Activity is cancelled for any reason by GDW HEALTH TRAVEL you will be refunded the price you paid for the excursion or activity in question and no more.
Cancellations made by you :
– Cancellations made 30 days prior to the departure of the excursion will be fully refunded.
– Cancellations made 29 days to 7 days prior to the departure of the excursion will be half refunded.
– Unfortunately no refund for cancellations within 6 days prior to the departure of the excursion.
Alterations to your bookings done by you :
You can easily change your booked excursion’s date / time or even swap it with another excursion, provided that we are informed about the changes minimum 2 days beforehand. There will be no fee for changing your reservation.
Passports
Among our excursions only on Samos, Ephesus and Pamukkale tours you are required to bring your passports with you on the day of departure.
Visas
All EU citizens can travel to Samos, Greece with no Visa and there will be no visa charges, on their return to Kusadasi, Turkey. Those, who need to have Schengen Visa to enter Greece ,are required to obtain it before the excursion date
Complaints
If you should have any problem or dispute with an Excursion, please get in touch with us through e-mail:info@guideofephesus.com or phoning the excursions manager: +90 5073137434 We will do our best within our capacity to resolve the issue.
Any claim or dispute that can not be resolved amicably shall be determined in accordance with the laws of the governing country in which the Excursion or Activity took place. By booking an Excursion or Activ