F.A.Q

    Frequently Asked Questions

    • Can I customize my tour based on my interests and schedule?

      Absolutely. All our tours are designed to be flexible. Whether you’re interested in historical sites, culinary experiences, shopping, or cultural immersion, we can tailor the itinerary to match your preferences and the number of days you plan to travel. Just let us know your interests, preferred destinations, and group size.

    • Do you offer tours for cruise ship passengers?

      Yes, we specialize in shore excursions from Kusadasi, Bodrum, Izmir and Istanbul Ports, perfectly timed to fit your cruise schedule. Our team monitors ship docking times closely, and we provide a dedicated meeting point right outside the port. For longer excursions, that requires distant journey over 200 km we strongly recommend that your cruise ship stays docked for at least 2 hours longer then tour’s estimated time.

    • Is it possible to pre-purchase entrance tickets through your agency?

      Yes, we offer the option to pre-purchase your entrance tickets at official prices—no extra fees added. This allows you to skip long lines at popular sites like Ephesus, Pamukkale, and Pergamon and many more. However, some attractions like the House of the Virgin Mary must be paid on-site in local currency. once you order Pre-Purchase ticket, payment will be to your local guide in cash, as there is no any addtional cost for this service, we accept only cash for pre-purchase tickets.

    • What payment methods do you accept?

      We accept all major credit and debit cards, including Visa, Mastercard. . Payments are securely processed and will appear on your statement as “GOE TURIZM”. Prices are shown in USD, but we also accept EUR, GBP, AUD, CAD, payments, and exchange rates are updated daily.

    • What happens if I need to cancel my tour?

      We understand that plans can change. For further information find our Cancellation & Refund page.

    • Do you offer small group tours?

      Yes, we offer both private and small group tours based on request. Our small group tours are designed to be intimate and comfortable, typically limited to a maximum of 15 participants, ensuring personal attention and a high-quality experience. For more participants request fee free to contact us from herehttps://guideofephesus.com/contact-us

    • What kind of hotels do you include in your packages?

      We work with carefully selected 4-star, 5-star, and boutique hotels depending on your budget and preferences. All accommodations are centrally located or well-situated near key attractions, and include breakfast. Upgrades to luxury hotels are available upon request.

    • Are flights included in your tour packages?

      Domestic flights are included when specified in the itinerary. We arrange your tickets based on the most suitable schedules for your tour flow. Flight costs are factored into your package unless otherwise noted.

    • What is the luggage allowance on domestic flights?

      Most domestic airlines in Turkey allow 15 of checked luggage and 8 kg of hand luggage per passenger. If you anticipate exceeding this allowance, please inform us in advance so we can make the necessary arrangements.

    • Are entrance fees included in the tour cost?

      Some tours include entrance fees (if indicated in the itinerary) in the package price, while others offer them as an pay on the spot. We provide a full breakdown in advance and offer to pre-purchase tickets at official prices with no surcharge—allowing you to skip long lines and enjoy more of your day.

    • Can I join a tour last minute?

      We require at least 1 day, especially for daily tours. However, some tours require advance planning (e.g., flights, hotel stays etc.). For multi-day packages, we recommend booking at least 7 days in advance. while checking the days the system will infrom you depending on the type of the tour.

    • Is transportation included in the tours?

      Yes, all of our tours include comfortable, air-conditioned private or shared transportation, depending on the package. Airport transfers are also included if your tour begins or ends with a flight.

    • Will there be a tour guide throughout the tour?

      Yes. All our tours are led by licensed professional guides who speak your language and offer insightful commentary, historical context, and personal recommendations throughout your journey. Only those tours such as Boat Trip, Quad Safari, Jeep Safari etc will not have a Licenced Professional Guide yet a tour leader or Team Leader. 

    • Do you accommodate dietary restrictions or preferences?

      Definitely. Whether you’re vegetarian, gluten-free, or have specific allergies, just let us know in advance. We’ll do our best to arrange meals accordingly—especially for packages that include lunch or dinner. And we will inform you baased on Dietary Restriction whether you will be able find suitable meal for you or not. 

    • Is it safe to travel in Turkey?

      Turkey is a popular destination for travelers from all over the world. We operate in well-traveled, safe regions and closely monitor conditions. Our professional guides and drivers are trained to ensure your safety and comfort at all times.

    • Are your tours suitable for children and families?

      Yes, we welcome families! Many of our itineraries are family-friendly and can be adapted to suit children of all ages. We also offer activities like boat rides, food tastings, and soft adventure experiences that kids enjoy.

    • What languages do your guides speak?

      Our licensed guides are fluent in English, Spanish, and other major languages upon request. We assign guides based on your language preference to ensure a smooth and enjoyable experience. For the availibility of languages other then English and Spanish reach to us, for your desired tour date. 

    • Do I need a visa to travel to Turkey?

      Visa requirements vary by nationality. Many travelers can obtain an e-Visa online within minutes, while others may enter visa-free. Please check with your local Turkish consulate or visit www.evisa.gov.tr for up-to-date requirements.

    • Do I need travel insurance?

      While not mandatory, we highly recommend travel insurance that covers medical care, cancellations, and delays. It’s a small investment for peace of mind during your trip.

    • Is tipping expected in Turkey?

      Tipping is customary but not mandatory. For excellent service, it is common to tip 5–10% at restaurants, 5- 7 euros per person to guides, and smaller tips to drivers or hotel staff. Your guide can offer more details on local customs.

    • What’s the best time of year to visit Turkey?

      Turkey is a year-round destination, but the best months are April to June and September to November, when the weather is mild and crowds are fewer. Summer is ideal for coastal regions, while winter offers unique scenery in places like Cappadocia.

    • What should I pack for my trip?

      We recommend comfortable walking shoes, layered clothing, sun protection, and a hat. For mosque visits, modest attire is required (covered shoulders and knees, and a headscarf for women). Don’t forget swimwear if your itinerary includes beaches or hot springs.

    • Are your tours accessible for people with limited mobility?

      We do our best to accommodate everyone. While some ancient sites involve uneven terrain or stairs, we can tailor the experience with adjusted pacing, vehicle access, or alternative stops. Please let us know your needs when booking.

    • Can I make changes to my itinerary after booking?

      Yes, we’re flexible. Depending on availability and timing, we can adjust your tour before it begins. Once the tour has started, we’ll try to accommodate changes but may be limited by flight or hotel arrangements.

    • Will I have free time during the tour?

      Yes. Even structured tours include free time for relaxation, shopping, or independent exploring. If you want more leisure time, just let us know during planning and we’ll adjust the itinerary accordingly.

    • When will I receive my domestic flight tickets for the tour?

      For most of our tours, your domestic flight tickets will be sent to you digitally a few days before the tour begins. However, for longer itineraries (typically 7 days or more), tickets may be issued and provided during the tour itself—usually a day before your scheduled flight. In either case, our team will inform you in advance and ensure you have all the details you need with plenty of time to prepare.

    • Do I need to check in for my domestic flight myself?

      Yes, we strongly recommend that all guests complete their own self check-in as soon as online check-in opens—typically 24 hours before the flight. As a travel agency, we do not have control over airline overbooking policies. To avoid any complications or last-minute issues at the airport, early check-in helps secure your seat and ensure a smooth boarding process. Our team will provide your flight details in advance so you can check in on t

    • Will I have enough time at the airport before my flight?

      Yes. We meticulously plan all airport transfers to ensure you arrive with plenty of time before your flight. For domestic flights, we aim to get you to the airport at least 2 hours in advance, and for international flights, 3 hours before departure. Our pickup times are carefully calculated, taking into account local traffic conditions—even those not visible on navigation apps. In some cases, you may be picked up earlier t

    • How will I meet my greeter or driver at the airport or hotel?

      We make airport transfers as smooth as possible. For arrivals at major airports, we provide video instructions in advance showing exactly where and how to find your greeter. Look for someone holding a board with your name or our company logo for easy identification. At smaller airports, your driver will greet you directly at the exit gate with a personalized welcome sign, or our company Logo.

      For departures

    • How will I receive airport video instructions, and how can I contact you if needed?

      Before your arrival, we’ll send you airport greeting video instructions via WhatsApp. These videos show exactly how to find your greeter at major airports, making your arrival smooth and stress-free.

      For communication, we provide all our guests with local operations and reservations phone numbers, available during business hours (GMT+3), as well as a 24/7 emergency contact number for urgent situations.

      To stay connec

    • When should I share my international flight information, and what details do you need?

      To arrange your airport transfer smoothly, we kindly ask that you provide your international flights information at least 2 days before your arrival. The following details are essential:

      • Departure city

      • Scheduled arrival time

      • Flight code (tail code) – this is crucial, as we use it to monitor any delays or early arrivals in real time.

    • Are your tours pet-friendly?

      Yes, many of our tours are animal-friendly, especially private tours by car or minibus. However, for tours that involve domestic flights, we must comply with airline regulations, which may restrict or limit pet travel.

      In such cases, we recommend booking a private tour with ground transportation, which is a common and comfortable alternative for travelers with pets. If you’re planning to travel with your furry

    • Can I book a tour if I’m traveling solo?

      Our tours require a minimum of two participants, as we operate private tours only and do not combine strangers in the same group. All prices are calculated accordingly.

      If you prefer to travel completely solo, you're welcome to do so, but you will need to cover the full cost of the private tour. Alternatively, if you can bring a travel companion—even just one friend—you can share the cost, making it

    • Do your tours include shopping stops?

      Shopping is never mandatory in our tours. However, we do offer opportunities to visit local artisans, rug ateliers, leather shops, ceramic workshops, or textile markets for those who are interested. Your guide will assist only upon your request, and you are under no obligation to purchase anything.

    • Can I extend my tour or add extra days?

      Yes. We are happy to help you extend your tour or customize your itinerary with extra days in other regions of Turkey. Whether you want to relax along the coast, explore another city, or revisit your favorite spot—we can make it happen.

    • Are meals included in the tour?

      It depends on the tour package. Daily tours often include lunch, while multi-day tours usually include breakfast and select meals. Details will always be clearly listed in your itinerary. If you have dietary restrictions, just let us know—we’ll coordinate with local restaurants accordingly.

    • Can you help with booking a hot air balloon in Cappadocia?

      Yes, we can arrange optional hot air balloon flights in Cappadocia, subject to availability and weather conditions. Ballooning is a highly demanded experience, so we recommend booking in advance. Our agency works with licensed and experienced operators only.

    • What kind of optional activities do you offer, and how can I book them?

      We offer a variety of optional experiences such as hot air balloon rides in Cappadocia, paragliding in Pamukkale, Turkish night shows, Jeep safaris, ATV rides, and more—depending on your destination.

      You can book these add-ons during the checkout process when reserving your main tour. If optional tours are available, they will be clearly listed for you to sele

    • Are there any hidden fees in your tours?

      No, we believe in full transparency. All costs—including entrance fees, meals, transportation, and optional activities—are clearly listed in your tour details. There are no hidden fees.

      For entrance tickets, you are welcome to pre-purchase them through us at the official rates with no extra charge. This helps you skip long lines, especially at busy attractions. Please note that ticket fees must be paid in cash lo

    • Can I get assistance if I lose something during the tour?

      Yes. If you misplace a personal item during your tour, let us know immediately. We’ll coordinate with your guide, vehicle team, or hotel to help locate it. While we can’t guarantee recovery, we’ll do our best to assist you.

    • Can you assist with visa invitation letters if required?

      For certain nationalities that need a tour confirmation or invitation letter to obtain a visa, we can issue a document upon confirmation of your booking and full payment. Please contact us with your request in advance.

    • Is travel in Turkey safe for LGBTQ+ travelers, solo female travelers, or elderly guests?

      Yes. We welcome all guests and design our tours with comfort and safety in mind. Our guides are experienced, respectful, and attentive to diverse needs. Whether you're an LGBTQ+ traveler, solo female guest, or senior traveler, your safety and comfort are our priorities.

    • Can I buy medicine in Turkey if I run out during my trip?

      Yes, many basic over-the-counter medicines such as painkillers, cold remedies, allergy medications, and stomach treatments are easily available at pharmacies without a prescription.

      However, for antibiotics and other prescription medications, a doctor’s prescription is required by law in Turkey. If you need such medication during your stay, we recommend visiting a local clinic or hospital—our team can help guide you if need.

    • Where should I carry my medicine during my flight?

      Always keep your essential medications in your carry-on bag, not in your checked luggage. In case your suitcase is delayed or lost, having your medication with you ensures you won’t face any health-related issues during travel. This includes prescription drugs, daily medications, or anything critical to your well-being. It’s also a good idea to carry a copy of your prescription, especially for international travel.

    • Is it allowed to drink alcohol in public in Turkey?

      Drinking alcohol in public places is usually not allowed and might be banned in some areas. Even though Raki is Turkey’s national alcoholic drink, being drunk in public is not accepted, and people don’t like drunk behavior.

    • Is it allowed to smoke cigarettes in public in Turkey?

      Smoking cigarettes is allowed in many outdoor spaces, but you must be mindful of others around you. Smoking is strictly prohibited indoors in restaurants, cafés, and all public buildings, including museums (both indoor and open-air). Always look for designated smoking areas to avoid fines or disturbing others.

    • Can I use my credit or debit card in Turkey?

      Yes, credit and debit cards are widely accepted in Turkey, especially in hotels, restaurants, and shops. Visa and Mastercard are the most commonly used. However, in some smaller towns, markets, or local shops, cash may be required, so it’s a good idea to carry some Turkish Lira with you.

    • Do I need to tip in restaurants or during the tour?

      Tipping is not mandatory, but it is appreciated for good service. In restaurants, leaving a tip of 5–10% is common.

    • Will I have internet access during my trip in Turkey?

      Most hotels, restaurants, and public places offer free Wi-Fi, but coverage may vary by location. If you want to stay connected at all times, we recommend buying a local SIM card or an international data plan. This also helps us stay in touch with you easily during your tour, especially through WhatsApp.

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